Find the vehicle entrance
Share the entrance street, ramp, parking level, space number, and lowest posted clearance. A building lobby address may not lead to the usable vehicle access point.
Check property rules
Ask management or security whether a tow truck may enter, where it may wait, and whether identification or authorization is required. Confirm whether the vehicle can be moved to a safe loading area.
Explain the vehicle condition
Tell the operator about locked wheels, flat tires, a dead battery, collision damage, or missing keys. A low-clearance pickup may need different equipment and pricing than a street pickup.
Have these details ready
- Entrance and height
- Level and space
- Gate or security access
- Vehicle mobility
Call (646) 586-3193 to discuss a new service request. The operator will confirm availability, equipment, estimated arrival, and the final quote before dispatch.